Pet Supplies Plus (PSP) is a supermarket for dogs and cats.

Pet Supplies Plus has earned the reputation as America’s Favorite Neighborhood Pet Store by offering a wide array of food, accessories, grooming services and animal care knowledge provided in a welcoming environment. Each Pet Supplies Plus is large enough to offer everything our neighbors need to pamper their pets, but small enough to feel like home. We’ve built our success by understanding the unique bond between humans and their pets. Our neighbors experience convenience, value and fun in every store. At Pet Supplies Plus, we’re crazy for pets, too.

PSP offers franchisees the opportunity to enter the lucrative pet specialty industry without having to do it alone. The pet business is fun, simple to operate, recession resistant and scalable. The average sales for a franchise are $2.4 MM per year. Based in Livonia, MI, PSP is the largest franchise of its kind operating in 560+ stores in 36 states.

Pet Supplies Plus stores are located in busy neighborhood centers with food anchors. Stores range in size from 3,500 – 8,000 square feet in 2nd or 3rd generation space. The more intimate size allows our team members to provide a greater level of neighborly service. Pet Supplies Plus is the Ace Hardware of the pet industry.

Features of business

•  Fun, exciting and simple to run.
• Minimal number of employees to manage.
• Mature and recession resistant, consistently growing at 6.5% per year. $99+ billion industry
• 68% of all American households or 85 million families own at least one pet
• Partners with local shelters and rescues to foster adoptions.
• Significant contributions from landlord helps lower build out costs
• $2,400,000+ average sales per store
• Low royalty fee of 2% for first year, and 3% thereafter for the life of the franchise agreement.
• 65% of franchisees own 3 or more stores
• Extensive on-going support – no retail experience needed
• PSP is the leader in natural, raw and organic foods
• 30+ year old franchisor with an experienced management team
• Stable ownership
• Both franchise and company owned stores

Function of the owner/daily tasks

Single unit franchisees focus on the day to day operations; staffing, marketing, inventory management, customer engagement, etc. This is more of a hands-on role.

Multi-unit franchisees focus on working with their store managers and growing their business. Emphasis on marketing, fiscal management, real estate and growth. Each store manager handles the day to day operations.

Desired background of prospects and ideal candidate

Successful franchisees come from a variety of backgrounds; Corporate America, military, grocery, retail, food, banking, service-related industries and more. All share a love for pets and are customer service oriented and are good team members and leaders. An ideal Pet Supplies Plus candidate must align with our company’s mission: to be America’s Favorite Neighborhood Pet Store. For a cultural fit, we look for individuals that have strong values, are hardworking, fair, honest, caring and are willing to follow a proven system.

Store sizes range from 3,500 to 8,000 square feet. As these stores are relatively larger footprints it’s important to convey that in many instances PSP franchisees have been able to negotiate “build to suit” deals with their landlords where the landlords pay for the construction of the store, thereby leaving only the equipment and outfitting expense to the franchisee.